Legal notice

Legal Notice

Last Updated: 16 August 2026

This Legal Notice applies to the website and online store operated by Whitehouse Lighting And Electrical (Pty) Ltd(“Whitehouse Lighting And Electrical”, “Whitehouse”, “we”, “us” or “our”).

By accessing, browsing or using this website, you acknowledge this Legal Notice together with our Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy.

Nothing in this Legal Notice is intended to exclude, restrict or limit any right or remedy that cannot lawfully be excluded under South African law.

1. Business and Supplier Information

Registered Name: Whitehouse Lighting And Electrical (Pty) Ltd
Trading Name: Whitehouse Lighting And Electrical
Company Registration Number: 2019/036014/07
VAT Number: 4120309424
Place of Registration: Republic of South Africa
Director(s) / Office Bearer(s): Ahmed Dhorat

Physical Business Address:
Cnr Paul Kruger Street & Ebrahim Daya Street
Trichardt, Secunda
Mpumalanga, 2302
South Africa

Address for Service of Legal Documents:
Cnr Paul Kruger Street & Ebrahim Daya Street
Trichardt, Secunda
Mpumalanga, 2302
South Africa

Website: whitehouselightingandelectrical.co.za
Customer Support Email: orders@whitehouselightingandelectrical.co.za
General / Administrative Email: admin@whitehouselightingandelectrical.co.za
Telephone / WhatsApp: +27 83 605 9130

Self-Regulatory or Accreditation Bodies: None
Applicable Code of Conduct: None Specific,All Within Good Standards of Business Practice, Ethics and Conduct within South African Law & Governance
Alternative Dispute Resolution Code: None

2. Applicable South African Law

Whitehouse Lighting And Electrical operates from South Africa and conducts electronic retail transactions through this website.

The website and transactions concluded through it are subject, where applicable, to South African legislation including:

the Consumer Protection Act 68 of 2008 (CPA);
the Electronic Communications and Transactions Act 25 of 2002 (ECTA);
the Protection of Personal Information Act 4 of 2013 (POPIA);
the Companies Act 71 of 2008; and
other applicable South African legislation, regulations and common law.

Where any provision of this Legal Notice or another Whitehouse policy conflicts with a mandatory provision of applicable law, the applicable law will prevail.

3. Website Purpose

This website provides information about, advertises and facilitates the sale of lighting, electrical, solar, backup-power and related products.

Product listings are intended to provide customers with sufficient information to assess the main characteristics of products before purchasing.

Product availability, specifications, packaging, appearance and manufacturer information may change from time to time.

We take reasonable steps to maintain accurate information. Where we identify a material error relating to a product, price or order, we will take reasonable steps to correct the error and, where appropriate, contact the affected customer.

4. Electrical, Solar and Technical Information

Information provided on this website is intended for general product and purchasing purposes and does not constitute professional electrical, engineering or installation advice.

Certain electrical, solar, inverter, battery and other products may require installation, commissioning or connection by a suitably qualified person.

Customers are responsible for ensuring that:

a product is appropriate for its intended application;
applicable manufacturer instructions are followed;
installation complies with applicable legislation, regulations and safety requirements; and
suitably qualified professionals are used where legally or technically required.

Nothing in this section limits any statutory product-safety, quality, warranty or consumer rights applicable under South African law.

5. Prices

Unless expressly stated otherwise, prices displayed on the website are quoted in South African Rand (ZAR).

VAT is included where applicable.

Delivery, specialised freight or other transaction-specific charges may be calculated separately and displayed before completion of an order.

Customers will be given an opportunity to review the applicable products, quantities, prices and charges before submitting an online order.

6. Orders and Electronic Transactions

Placing an order through the website constitutes an electronic transaction.

Before submitting an order, customers are provided with an opportunity through the checkout process to review their transaction and correct relevant information.

The submission of an order does not necessarily constitute final acceptance by Whitehouse Lighting And Electrical. Order acceptance is governed by our Terms of Service.

Payment methods available for a particular transaction are displayed during checkout.

Customers should retain their order confirmation, invoice and other transaction records for their records.

7. Delivery and Performance

Delivery options, charges and estimated delivery periods are displayed or communicated as applicable to the order.

Our detailed delivery provisions are contained in our Shipping Policy.

Where applicable, delivery and order fulfilment will be handled in accordance with ECTA, the CPA and other applicable South African law.

8. Cooling-Off, Returns, Exchanges and Refunds

Consumers purchasing through our online store may have statutory cancellation, cooling-off, return, exchange, refund and warranty rights under South African law.

Where section 44 of ECTA applies, a consumer may cancel an qualifying electronic transaction for goods without reason and without penalty within the statutory cooling-off period, subject to the limitations and exceptions provided by ECTA. The consumer may be responsible for the direct cost of returning goods where permitted by law.

Certain transactions and products are excluded from the ECTA cooling-off provisions, including certain customised, personalised or non-returnable goods and other transactions specifically excluded by law.

Separate statutory rights apply to goods that are defective, unsafe, of poor quality or otherwise fail to comply with applicable consumer-protection standards.

Our procedures for returns, exchanges and refunds are explained in our Return & Refund Policy.

Our policies must always be interpreted subject to any mandatory rights afforded to consumers by applicable South African law.

9. Product Quality and Warranties

Products supplied to consumers remain subject to applicable statutory rights relating to quality, safety, suitability and durability.

Where a manufacturer or supplier provides an additional product warranty, that warranty applies in addition to, and does not replace, mandatory statutory rights.

Warranty claims may be subject to reasonable inspection or assessment to establish the nature and cause of a reported failure.

Damage caused by misuse, unauthorised alteration, improper installation or use contrary to manufacturer instructions may affect a warranty claim to the extent permitted by law.

10. Payment Security

Whitehouse Lighting And Electrical uses the payment methods and payment-service providers made available through its online checkout.

We take reasonable measures appropriate to our online operations to protect transactions and personal information.

Certain payment information may be processed directly by third-party payment providers rather than by Whitehouse Lighting And Electrical. The processing of such information may also be governed by the relevant provider's privacy and security terms.

Customers must not submit payment information through unofficial channels or to persons claiming to represent Whitehouse Lighting And Electrical unless those channels have been confirmed by us.

11. Privacy and Personal Information

Personal information is processed in accordance with our Privacy Policy, POPIA and other applicable South African law.

Personal information may be processed where reasonably necessary to:

process and fulfil orders;
arrange delivery;
communicate with customers;
process payments;
administer returns, warranties and refunds;
prevent fraud and protect website security;
comply with legal obligations; and
conduct marketing where legally permitted.

Our Privacy Policy provides further information concerning the personal information we process, why it is processed, relevant service providers and the rights available to data subjects.

12. Intellectual Property

Unless otherwise indicated, the website, Whitehouse branding and original website content — including text, layouts, graphics, photographs, designs, logos and other material — are owned by or lawfully licensed to Whitehouse Lighting And Electrical.

Third-party brand names, trademarks, product images and manufacturer materials remain the property of their respective owners.

No website content may be reproduced, republished, distributed, commercially exploited or materially modified without the permission of the relevant rights holder, except where permitted by law.

13. Third-Party Websites and Services

The website may contain links to or integrate services provided by third parties, including payment processors, logistics providers, social-media platforms and other service providers.

A link to an external website does not necessarily constitute endorsement of all information, products or services available through that website.

Whitehouse Lighting And Electrical does not control independent third-party websites and is not responsible for their content or availability, except to the extent that responsibility cannot lawfully be excluded.

14. Website Availability

We aim to maintain a reliable and functional online store but cannot guarantee that the website will always be continuously available or entirely free from technical faults.

We may temporarily suspend, modify or maintain portions of the website where reasonably necessary for security, maintenance, upgrades or operational purposes.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Whitehouse Lighting And Electrical will not be liable for indirect or consequential loss arising solely from:

misuse of this website;
reliance on information outside its intended purpose;
improper or unauthorised installation or modification of a product;
use of a product contrary to manufacturer instructions; or
independent third-party systems or services outside our reasonable control.

This clause does not exclude or limit any liability, statutory warranty, consumer remedy or other right where such exclusion or limitation is prohibited by South African law.

16. Complaints and Dispute Resolution

We encourage customers to contact us directly first so that we may attempt to resolve any complaint promptly and fairly.

Customer Support: orders@whitehouselightingandelectrical.co.za
Telephone / WhatsApp: +27 83 605 9130

Nothing in this Legal Notice prevents a consumer from exercising any right to approach an appropriate consumer-protection body, regulatory authority, ombud, tribunal or court where permitted by law.

If Whitehouse Lighting And Electrical subscribes to an industry-specific alternative dispute resolution mechanism or code, its details will be stated on this website.

17. Legal Notices and Service

Unless another address is specifically communicated in writing, Whitehouse Lighting And Electrical selects the following address for formal legal notices and service of documents:

Whitehouse Lighting And Electrical (Pty) Ltd
Cnr Paul Kruger Street & Ebrahim Daya Street
Trichardt, Secunda
Mpumalanga, 2302
South Africa

Email correspondence of a legal nature may additionally be sent to:

admin@whitehouselightingandelectrical.co.za

Electronic communication does not replace any legally prescribed method of service where formal service is required by law.

18. Governing Law

This website and this Legal Notice are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with by a court, tribunal, ombud or other forum having jurisdiction under applicable South African law.

Nothing in this clause removes a consumer's right to approach a forum or authority made available under consumer-protection legislation.

19. Severability

If any provision of this Legal Notice is held to be invalid or unenforceable, that provision will be treated as severable to the extent necessary, without affecting the remaining provisions.

20. Changes to This Legal Notice

We may update this Legal Notice where necessary to reflect changes to our business, website, policies or applicable legal requirements.

The current version will be published on this website together with its most recent revision date.

21. Contact Whitehouse Lighting And Electrical

For general, legal or customer-service enquiries: