Whitehouse Lighting And Electrical- Terms of Service

Last updated: February 10, 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website operated by Whitehouse Lighting And Electrical (Pty) Ltd (“Whitehouse”, “we”, “us” or “our”) and the purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and any policies referenced herein. If you do not agree, you must not use this website.

2. Business Identity and Contact Details

Company Name: Whitehouse Lighting And Electrical (Pty) Ltd
Registration Number: 2019/036014/07
VAT Number: 4120309424
Physical Address: Cnr Paul Kruger & Ebrahim Daya Street, Trichardt, Secunda, 2302
Email: orders@whitehouselightingandelectrical.co.za
Telephone / WhatsApp: +27 83 605 9130
Contact Us Form: here

3. Legal Capacity

You warrant that you are at least 18 years old and legally capable of entering into binding contracts under South African law. If you are under 18, you may only use this website with the consent and supervision of a parent or legal guardian.

4. Nature of the Website

This website provides online retail sales of lighting, electrical products, backup power solutions and related goods.

No Professional Advice: Nothing on this website constitutes professional electrical advice. You are responsible for ensuring products are suitable for your intended use and installed in accordance with applicable regulations and safety standards.

5. Product Information

We make reasonable efforts to ensure product descriptions, images and specifications are accurate. However:

• Colours and appearance may vary depending on your device and display settings;
• Packaging may change without notice;
• Specifications may be updated by manufacturers.

We do not guarantee that all product information is free from error. If a material error is identified after you place an order, we may correct it and notify you before processing the order.

6. Pricing

All prices are displayed in South African Rand (ZAR) and may change without notice.

Unless expressly stated otherwise:

• Prices exclude delivery charges;
• Prices include VAT where applicable.

The price charged will be the price displayed at checkout at the time you place your order.

7. Orders and Acceptance

Placing an order constitutes an offer to purchase.

An order is only accepted when:

• payment has been successfully received and cleared; and
• you receive written confirmation of acceptance from us.

We reserve the right to decline or cancel any order, including due to stock unavailability, pricing errors, suspected fraud, or incorrect customer information. If an order is cancelled after payment, a refund will be processed.

Your purchases are subject to return or exchange only in accordance with our Refund Policy.

8. Payment

We accept the payment methods displayed at checkout. You warrant that you are authorised to use the chosen payment method and that the payment details provided are accurate and lawful.

We are not responsible for payment gateway or banking delays outside our control.

9. Shipping and Delivery

Delivery timeframes provided are estimates only and are not guaranteed. We are not liable for delays caused by courier services, load shedding, strikes, customs processes, or events beyond our reasonable control. Visit Our Shipping Policy.

Risk: Risk in the goods passes to you upon delivery.

Ownership: Ownership passes to you once full payment has been received.

10. Returns and Refunds

Returns are governed by our Refund Policy, which forms part of these Terms.

In accordance with the Consumer Protection Act 68 of 2008 (CPA), consumers may have certain rights including (where applicable) cooling-off and defective goods remedies. Conditions and processes are set out in our Refund Policy.

11. Warranties

Where products carry a manufacturer warranty, that warranty applies in addition to statutory rights.

CPA Protection: Nothing in these Terms limits or excludes any rights afforded to consumers under the CPA or any other applicable South African law.

Installation: Where professional installation is required, products must be installed by a qualified professional. Improper installation, misuse, or non-compliance with product instructions may void warranties.

12. Intellectual Property

All content on this website (including text, images, graphics, logos and product data) is owned by or licensed to Whitehouse. You may not reproduce, distribute, copy, or exploit website content without our prior written permission.

All intellectual property is protected under applicable South African and international intellectual property laws.

13. Limitation of Liability

To the fullest extent permitted by law, Whitehouse shall not be liable for indirect or consequential loss, loss of profits, business interruption, loss arising from improper installation, or damage caused by misuse of products.

Legal carve-out: Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

14. User Conduct

You agree not to use the website unlawfully, interfere with website security, upload malicious code, or place fraudulent orders. We may suspend or terminate access where we reasonably believe these Terms have been breached.

15. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable South African data protection laws, including POPIA.

16. Third-Party Services

Our store is hosted on Shopify. Certain services (including payment gateways, couriers, and other tools) may be operated by third parties. We are not responsible for third-party outages or failures outside our control.

17. Disclaimer

The website and products are provided “as is” and “as available”, subject to statutory protections. We do not guarantee uninterrupted or error-free website functionality.

18. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

You consent to the jurisdiction of the Magistrate’s Court of South Africa, notwithstanding that the amount in dispute may exceed its jurisdiction.

20. Severability

If any provision is found unenforceable, the remaining provisions remain valid and enforceable.

21. Entire Agreement

These Terms, together with our Refund Policy and Privacy Policy, constitute the entire agreement between you and Whitehouse regarding your use of the website and purchases made through the online store.

22. Changes to These Terms

We may update these Terms from time to time by posting an updated version on this page. Continued use of the website constitutes acceptance of the updated Terms.

23. Contact

Questions about these Terms may be directed to:

Contact Us Form: here
Email: orders@whitehouselightingandelectrical.co.za
Telephone / WhatsApp: +27 83 605 9130
Physical Address: Cnr Paul Kruger & Ebrahim Daya Street, Trichardt, Secunda, 2302